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System Down (“F1 = Disaster Recovery”)

It is 6:00am and I am still in bed. I went to sleep at 2:30am so you can imagine how I felt when my cell phone rang. Sometimes I wish cell phones were never invented but then my Palm Treo 600 would have to go as well :-) I pick up the phone and find out that the system is down. I wonder why the old Novell NetWare box (3.11) running Classic by DCD (which is now owned by Epicor ) couldn’t wait another hour before it went down. Anyway, I get up, stop at Dunkin’ Donuts and I’m on my way to work. The system has gone down so many times that I do not even get worried anymore. It has become a routine (every 2-5 months). The only thing that I do not like is that that company in particular starts work 2 hours earlier than I do and they will call me if the system is down. That is how it is supposed to be, I guess. I am just tankful that the night shift does not call me to let me know that the server went down ;-) So I finally arrived at work, opened the server room and pressed "F1 to continue" as the computer asked me to do. My job is done!

PS: The mentioned system was officially retired in May of 2006 or serving us well for almost 14 years! According to the server logs, the system was first powered on on June 13th, 1992.

  1. Sean
    November 20th, 2008 at 13:48 | #1

    Hey Merlin. I came across your site while searching for help on DCD Classic. It’s 11/20/2008 and we are still running Classic. We bought Vista from Epicor 3 years ago and still haven’t gone live and we probably wont. Mainly because Epicor blows and could couldn’t give 2 fiddles and a gay goat about us. Just thought you’d find it humorous that there is still someone relying on a super dependable system like Classic.

    Peace

  2. January 6th, 2009 at 02:15 | #2

    @Sean

    LOL. Epicor blows indeed.

    http://www.epicorwarning.com/

    • January 8th, 2009 at 09:17 | #3

      I usually do not publish negative comments like the one above but I feel that it is only fair to allow both sides of the story to be heard. For the record, I am happy Epicor customer with several installations (versions 5.0, 5.2 and several 8.03). Is the software perfect? Of course not! But it’s pretty damn good in my opinion! :-)

  3. January 8th, 2009 at 11:28 | #4

    Epicor *could* be perfect if they would revamp support and stop obsessively adding features and start fixing more bugs. It gets better. From 2006 to date we have seen a decline in major bugs. But there are still many (I mean a lot) of little ones. We report them, and they get fixed months and years latter.

    I feel like we pay Epicor for the privilege of being a beta tester.